Location
Mt. Juliet & Hendersonville
Job Description
The MCA will be an individual that has only moderate
levels of assertiveness, sociability, and flexibility. They will not
be a risk taker, but rather thorough and cautious in their
actions/decisions with personal self-structure and a strong sense of
urgency.
They will proactively handle challenging situations, and be
accommodating with a supportive attitude. They will have persistence,
strong follow-up skills, and comfort with routine. They must be
relaxed, steady, and work with methodical pace while using proof/facts
and a high level of objectivity/impartiality in their actions and
decision-making. They must have the ability to work with facts and
technical information, have a strong attention to detail, be
cooperative, and work “by the book.” They must establish and nurture
personal relationships and must be comfortable with personal conflict
that may arise. The individual must be an independent decision maker,
self-sufficient, and self-directed in their activities.
The MCA is a leader in the Market Center. They will leverage the
Growth Initiative tools to assist the Team Leader in sharing the
Market Center’s value story with staff and associates. They will
prepare and update the Growth Initiative tools and assist the Team
Leader in leveraging them to provide value to associates. The MCA will
work directly with staff members to drive retention of the 80 percent
of associates that the Team Leader is not directly responsible for
retaining.
The MCA must understand that to run effectively and efficiently, a
Market Center must tend to its associates’ needs in such a way that
they (the associates) are receiving the expected level of service and
remain satisfied with the level of service provided by the Market
Center.
The MCA will be involved with clerical, administrative, agent
associates, and managerial parties in an ongoing daily basis. As such
the MCA must ensure that appropriate bookkeeping and accounting
systems are accurately maintained. They may also be tasked with
managing, training, and consulting the agent services team and
assisting the Team Leader in managing agents and the Market Center.
They will leverage the Career Growth Initiative tools to assist the
Team Leader in consulting with agents (the 80 percent of the Team
Leader is not directly responsible for) to set their goals and direct
them to productivity solutions. It will also be important that the MCA
use a combination of persuasion/consultation, focused on forming a
strong relationship in tandem with a regard to problem solving and,
when dealing with agent issues, is focused on the problem solving and
assessment of specific needs for that individual.
What will you do?
These are the standards a well above average performer will maintain or exceed:
• Implement and drive value systems for Market Center growth
• Accurate banking and accounting service
• Computerized bookkeeping and general computer experience
• Purchasing
• General office skills
• Assist Team Leader in managing agents and office
• Supervise office staff
• Transmit monthly data on time!
• Computer input
• Bookkeeping (A/R and A/P)
• Systems implementation
• Purchasing (supplies and equipment)
• Maintain office equipment and technology
• Create agendas and record meeting minutes
• Hiring, training, and consulting personnel
• Introduction of new products/services to existing agent associates
• Managing receptionists, agents, etc.
• OP/TL – Accountability/Awareness meeting – weekly
• Staff (Team Leader, MCA Assistant, Receptionist) – daily
• Sales Associates – daily
• Buyers/Sellers/Vendors – daily
Management Responsibilities
• Staff (Receptionist)
• MCA Assistant
For more information, or to apply, please contact:
David Huffaker | 615-480-9617 | [email protected]
Note: Jobs posted on this board are not being offered by the KW
Southeast Region but by independently owned and operating Keller Williams
Franchises. For questions about the job, compensation, or details,
please reach out to the Market Center (office) contact. This board is
intend only as a means to help connect candidates with potential
roles.